One-of-a-Kind BTS Merch Made Just for ARMY — Free Worldwide Shipping!

FAQ

The quick answers — shipping, payment, returns and more.

Are these official BTS products?

No. BORAHAE is an independent, fan-made project. We are not affiliated with, endorsed by or connected to BTS, HYBE or BigHit Music. Every design is an original fan work inspired by the fandom — made by ARMY, for ARMY.

Do you ship worldwide?

Yes — and shipping is free on every order, everywhere, with no minimum purchase.

How long will my order take to arrive?

Orders are prepared and dispatched within 2–4 business days. Delivery typically takes 10–17 days depending on your country. You'll receive a tracking number by email as soon as your parcel ships.

How do I track my order?

As soon as your order is dispatched we email you a tracking number. It can take 24–48 hours for the carrier to activate tracking after the label is created.

What payment methods do you accept?

We accept PayPal — pay with your PayPal balance or any major debit/credit card through PayPal's secure checkout. We never see or store your card details.

Can I change or cancel my order?

If your order hasn't shipped yet, email us at azanamazon131@gmail.com as soon as possible and we'll do our best to help. Once a parcel is dispatched, our standard return policy applies.

What is your return policy?

You can return items within 30 days of delivery. Full details are on the Shipping & Returns page.

Do you take custom or bulk orders?

Yes! Custom designs for birthdays, tour groups or fan events are our favorite kind of project. Email us with your idea and quantity and we'll get back to you within 24 hours.